Do I need to choose a “green” or “eco” brand to clean safely?

No – you can clean perfectly safely without making special choices. The law requires products to be safe and manufacturers risk assess their products to make sure they will not harm people or the eco-system.

Why is professional cleaning important?

When vacuuming no longer removes all of the soil or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it’s time to have your carpet cleaned by a trained and qualified professional cleaner. At KlensorK’s we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers’ warranties require, periodic professional cleaning.

Do I have to do anything before the cleaning?

We ask that you take a few minutes before your scheduled cleaning to tidy. This will allow us to devote all our time to cleaning which will result in giving you the best value for your cleaning fee. We are here to assist you so do please contact us to discuss your individual preferences.

Do I have to sign a contract?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your ongoing patronage based on our ability to meet your needs rather than based on a contractual relationship.

At what time will you clean my home?

Our service hours are normally 7.30am to 6pm Monday to Sunday. Unless a time slot is agreed prior to service, we are unable to give a specific time on a service day, but we do make every effort to meet customers preferences.